Online Member Experience

Conversations on Online Member Experience

Learn from each other what works and what doesn’t and talk to the professionals who make their living designing ways to connect your members to your credit union’s products and services…and keep them coming back for more. We will discuss items such as how credit unions are using online membership opening, how credit unions are making money over the internet, and other eService related topics. This is an open forum discussion on member experience and eService products that are offered by credit unions.

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Date Time Topic Register
1/17/2023 Making Money over the Internet Click to view PDF
4/13/2023 MOP – your credit union member experience opening memberships online Click to view PDF
9/26/2023 Keeping Member Information up to Date Click to view PDF
1/17/2024 RDC Auto Enrollment Click to view PDF
3/21/2024 Youth Accounts Click to view PDF
8/8/2024 2:30 pm ET MOP Pre-Membership Ideas Register

 

Updated
June 24, 2024

Updated MACO Agreement for iOS and Android Apps Arriving 12/20

Updated MACO Agreement for iOS and Android Apps Arriving 12/20

At 11:00 AM ET tomorrow morning, December 20th, we will be deploying an update to the MACO User Agreement.  As members enroll or authenticate into the mobile app, they will be prompted with a checkbox and a new set of terms & conditions. If your iOS or Android has not been updated, you will not receive the updated… Read more »

Dec 19, 2023

New Enhancements Available for CU Publisher Admins

New Enhancements Available for CU Publisher Admins

Admins Get Enhancements! CU Publisher Admins can now create new CU Publisher users for their team.  Admins can even create other admins too! To access this new feature, simply log into CU Publisher and look for the purple Add User icon.  Enter your team member’s information, CU Publisher access, and Admin privilege, and a new email… Read more »

Dec 7, 2023

Have You Taken Advantage of these Features in Mobile Manager?

Have You Taken Advantage of these Features in Mobile Manager?

Have You Taken Advantage of these Features in Mobile Manager? Your credit union can upload banners to market new loan promotions.  Members can then click on these banners to begin the application process! Want to promote new products like PayAnyone* or Bill Pay?  Add banners or ads on the home screen menu. Have an event… Read more »

Dec 7, 2023

Let Your Members Know About Winter Closings with Mobile Alerts, Powered by CU*Publisher

Let Your Members Know About Winter Closings with Mobile Alerts, Powered by CU*Publisher

As the months grow colder and the potential for winter storms increases, wouldn’t it be convenient to let your members know that specific branch locations will be closing?  Look no further than Mobile Alerts!  Powered by CU*Publisher, this tool allows you to configure routine or one-time alerts for different platforms on both Android and iOS…. Read more »

Nov 30, 2023

Have You Heard About CU Info?

Have You Heard About CU Info?

Have You Heard About CU Info? CU Info allows you to dynamically update your credit union’s information across CU*Publisher products like your Membership Opening sites (MAP/MOP), Mobile 6.0 and the upcoming Biz Mobile 1.0 and Micro Apps. What Info Can I Manage? In addition to managing the members of your CU*Publisher team, you can edit… Read more »

Nov 28, 2023