Complete Protection for Today’s Agile Business
CU*Answers Network Services’ Complete Care Program is a unique end-to-end technology management solution that forever frees you from the technology hassles and bottlenecks that so often encumber the agile business.
By layering our renown managed services portfolio with personalized policies and targeted planning sessions, CU*Answers Network Services’ Complete Care is the only solution truly able to realize maximum ROI from your technology investments enabling you to reach further than ever before.
Complete Care Program features:
- Managed system telemetry captured at our SSAE 18 US-based data centers. Support for unlimited number of network devices.
- Full On-Demand Reporting for all devices
- Available automated event monitoring and alerting
- Weekly and On-Demand Security Baseline Report
- Daily Backup System Monitoring and Reporting
- Patch Management and Reporting for all Server and Workstations, 24-hour response time on all critical security patches
- Assists in compliance with NCUA Letter 03-CU-14
- Remote management and performance trending help ensure high availability of critical systems.
- Improved network security with global password policy enforcement
- Quarterly external vulnerability assessment
- Full software and hardware asset management with On-Demand Reporting
- Unlimited break fix technical support included for support not covered as defined by Complete Care agreement
- Unlimited Group and User Management
- Available on demand Quarterly Backup and Restore Testing
- Annual Business Review/Planning Session
- 180-Day archival of all systems information stored securely at SSAE 18 Data Centers
- License management and annual maintenance renewals for firewall, email security appliance and SSL VPN appliance included, if selected
The Next Step: To get started, contact a CU*Answers Network Services representative at 1.866.458.1174.
