AnswerBook is your go-to knowledge base for questions relating to CU*BASE software, products and services from CU*Answers.  In this edition of AnswerBook Digest, we’re placing a spotlight on the following: Can a membership have two email addresses?  Click here for more details on this NEW topic! (KB 5379) Can a Dormancy Fee draw an account negative?  Learn… Read more »

AnswerBook is your go-to knowledge base for questions relating to CU*BASE software, products and services from CU*Answers.  In this edition of AnswerBook Digest, we’re placing a spotlight on the following: How do I find an IP address for a member?  Check out this NEW topic! (KB 5383) Can I add a beneficiary to a safe deposit box?… Read more »

AnswerBook is your go-to knowledge base for questions relating to CU*BASE software, products and services from CU*Answers.  In this edition of AnswerBook Digest, we’re placing a spotlight on the following: When I review Tool #877 Trial Balance GL Verification, all my G/Ls are in balance, but my Loan Balances are red (out of balance) in… Read more »

AnswerBook is your go-to knowledge base for questions relating to CU*BASE software, products and services from CU*Answers.  In this edition of AnswerBook Digest, we’re placing a spotlight on the following: Where do I enter/update the tiered rates balance ranges for certificates?  Check here to learn more about this NEW topic! (KB 5348) Where can I find a… Read more »

AnswerBook is your go-to knowledge base for questions relating to CU*BASE software, products and services from CU*Answers.  In this edition of AnswerBook Digest, we’re placing a spotlight on the following: How many end-of-month (EOM) files does CU*BASE retain for online clients to access without assistance from operations?  I use this especially with dashboards and reports.  Check… Read more »

AnswerBook is your go-to knowledge base for questions relating to CU*BASE software, products and services from CU*Answers.  In this edition of AnswerBook Digest, we’re placing a spotlight on the following: What do I do if my member does not have any email address (at all or known to us).  Can I enter a fake email… Read more »

AnswerBook is your go-to knowledge base for questions relating to CU*BASE software, products and services from CU*Answers.  In this edition of AnswerBook Digest, we’re placing a spotlight on the following: Can a Dormancy Fee draw an account negative?  Check here to learn more about this NEW topic! (KB 5330) Will our members receive a notice when they… Read more »

AnswerBook is your go-to knowledge base for questions relating to CU*BASE software, products and services from CU*Answers.  In this edition of AnswerBook Digest, we’re placing a spotlight on the following: I’d like to learn more about what CU*BASE can do.  How can I get a list of all available tools and what they do?  Check here… Read more »

AnswerBook is your go-to knowledge base for questions relating to CU*BASE software, products and services from CU*Answers.  In this edition of AnswerBook Digest, we’re placing a spotlight on the following: How do I research why a loan did not report to the credit union?  Check here to learn more about this NEW topic! (KB 2540) We attended… Read more »

AnswerBook is your go-to knowledge base for questions relating to CU*BASE software, products and services from CU*Answers.  In this edition of AnswerBook Digest, we’re placing a spotlight on the following: We are interested in learning more about the Automated CTR Upload service.  Where do I learn more?  Check out this NEW topic! (AB 5321) We’re also pleased… Read more »