The CU*Answers Cards & Payments Team wants to hear from you! We are asking network credit unions to complete the survey linked below, to provide us with insights on how you are using ATM/debit and in-house credit cards. Your feedback is valuable to us and helps us in continuing to provide excellent service now and in… Read more »
Attention Credit Unions Using Jack Henry Services Jack Henry has informed us that they will be implementing a pass-thru fee increase of 5% for iPay Business Bill Pay, as well as licensed services and products including iPay and Payrailz (Bill Pay, A2A and P2P). For more details, please refer to the the following PDFs: Pricing… Read more »
Attention Paymentus Bill Pay Credit Unions We’re excited to introduce MX as a new open-banking provider for eBill data in Bill Center! This enhancement expands our eBill coverage and enables more reliable access to bill amounts and due dates for the following financial institutions: American Express USAA Bank Kohl’s Navy Federal Credit Union Glacier Bank AAA Federal Credit… Read more »
We are continuing to learn more details about the new requirements made by Apple Pay (click here to view our prior announcement). We are hearing that card processors are working directly with Apple Pay regarding mandatory requirements like push provisioning, to see what a waiver and/or extension process will look like. However, even if your… Read more »
We were recently made aware of new requirements made by Apple Pay. The updated documentation states the issuer must support push provisioning within their mobile app. Initially, we thought this would not impact CU*Answers, as we are not the issuer, and we do not have an integration or relationship with Apple Pay. However, to ensure we… Read more »
Attention credit unions who use Velera/CO-OP as their card processor for debit or credit: A new enhancement is now available, which gives you the ability to dual line emboss credit and debit cards for individual memberships (MI). Setting these options in the vendor and credit union configurations allows your credit union the choice of organization… Read more »
Attention Credit Unions Using Jack Henry Services Jack Henry has informed us that they will be retiring the iPay GiftPay feature effective December 31st, 2025. A banner has been added to the GiftPay screen to notify users that this functionality is being discontinued. If you have any members still utilizing this service, we recommend that… Read more »
The following announcement applies to credit unions Using RTP® and/or FedNow® Service payment rails. As you may recall, when CU*Answers first introduced the RTP® and/or FedNow® Service payment rails, we waived the monthly and per-transaction fees for all of 2025. Please be aware that beginning January 2026, CU*Answers will begin charging your credit union a per-transaction fee for transactions performed via these… Read more »
Attention all FIS clients who use SSO (single sign-on) for eZCard/MyCardStatement FIS is requiring that all clients currently using SSOv3 (Single Sign-on Version 3) for eZCard/MyCardStatement perform a migration to SSOv4 (Single Sign-on Version 4). This will require development work by CU*Answers (FIS will not be covering the cost of this project). As such, credit… Read more »
Attention Credit Unions Using Jack Henry Services Jack Henry has recently informed us of updates to their Payrailz eBill Services. Beginning Monday, November 3rd, Jack Henry will be temporarily disabling specific billers for eBills in Payrailz. These include: Bank of America American Express Verizon Allstate Insurance Capital One Comcast These billers are being temporarily disabled due to… Read more »
Are you looking to bolster your lending portfolio but don’t have the time or resources to dedicate to it? You can hire the Lender*VP team to send out recurring 1Click campaigns for you! 1Click Offers are easy for your members, why not make them just as easy for your credit union too!
Learn More
A new way to interact with your CUSO and your peers. This new series will take traditional focus groups to a whole new level. Learn More
Join us for the FREE Collections Roundtable, an open forum discussion on collection laws, internal procedures, and CBX processes. Have any collection-related questions or topics you’d like to discuss? We welcome you to share these during the roundtable event! Use the button below to register today! Register Today
