Need to grant upload/download permissions in CU*BASE to one of your employees? Or need to review which employees currently have the ability to perform these actions? Visit the CU*Answers store today and complete a request form. You will need to provide the following when submitting the request: Authority needed Employee name CU*BASE User ID Signature… Read more »
CU*BASE Security Officers have the ability to request new users, delete existing users and request changes to upload/download authorities. Does your credit union need to add a new Security Officer or remove an existing one? Use the button below to visit our online store and submit a request. After a request has been submitted, the… Read more »
As of fall 2023, CU*Answers Client Services and Education replaced our previous newsletters with a webinar series, known as Education Around the Corner. Education Around the Corner highlights upcoming education opportunities, and provides a look at: How to find upcoming classes, including Education Express and Learning Café sessions. How to register for events. Discussions on… Read more »
Join the Client Services and Education Team as we explore a day in the life of a Teller/Member Service Representative. This course is geared toward new team members or current staff that would like a refresher in CU*BASE GOLD. We will concentrate on the tools that help users answer various member inquiries relating to accounts… Read more »
Wednesday, February 14th 4:30 PM – 5:00 PM ET This Month’s Focus Review Year-End Tasks for February 2024 February is just around the corner! During our upcoming Education Express session, Brendan Lindsey and Kasey Olchowski will detail Year-End topics including: How to find a member’s December 2023 Statement if Sub-1099s were requested. Enhancement products available… Read more »
Join Lauren Kincaid, SettleMINT EFT Account Executive, for a special Learning Café session! Lauren will detail the many tasks that the SettleMINT EFT team assists credit unions with on a day-to-day basis. Additionally, Lauren will place a spotlight on each member of the SettleMINT EFT team, exploring their roles and how they support the needs… Read more »
Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers. Take a look at the courses we have coming up in February! Friday, February 2 1:00 PM – 2:00 PM ET Vendor Management 101 Register for web conference 3:00 PM – 3:30… Read more »
Join Kasey Olchowski, Manager of Client Services and Education, and Lani Lowing, Client Services and Education Team Lead, for this month’s Learning Café session! Kasey and Lani will discuss educational opportunities being offered by CU*Answers in 2024, including both classroom and online events. If you haven’t had a chance to do so yet, we encourage… Read more »
At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs. When you don’t know exactly who to contact, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »
Now that we’ve successfully onboarded credit unions to receive funds via the RTP® payments rail, it’s time for us to start building the infrastructure we need so that members can send funds that way, too. But just like with a wire, money sent via this rail can’t be pulled back if it gets sent in… Read more »
Take a look back at some important topics from the first half of February 2025! View Topics
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With the 1Click Autopilot program, you can hire the Lender*VP team to process your 1Click offers for you! Let us do the query work and push out those offers into online banking on the date you specify with your chosen offer type! To learn more, click the button below. Learn More
