[The Pulse] Item Processing Services 2024 Disaster Recovery Test: Report Now Available

[The Pulse] Item Processing Services 2024 Disaster Recovery Test: Report Now Available

Item Processing Services 2024 Disaster Recovery Test: Report Now Available   For those credit unions who currently use CU*Answers for Electronic Check Processing (ECP), this report is for you. During the week of April 22nd, 2024, teams at CU*Answers completed the annual recovery test by restoring the CheckLogic environment and performing daily check processing operations… Read more »

May 8, 2024

[The Pulse] HA Rollover Results Now Available

[The Pulse] HA Rollover Results Now Available

HA Rollover Results Now Available HA Rollover: March 10 – April 7 Now available for your review is a summary of the recent CU*Answers HA (high availability) rollover event performed March 10th to April 7th for the CU*BASE core processing environment.  In this report, you will find details about the exercise, including challenges observed, lessons… Read more »

Apr 22, 2024

HA Rollback Completed – Report Coming Soon

HA Rollback Completed – Report Coming Soon

The HA Rollback was successfully completed on Sunday, April 7th.  This marks the conclusion of the March HA Rollover event. In the days ahead, we will be preparing a gap analysis report on the HA Rollover event, which will include details about the exercise, challenges observed, lessons learned, and recommendations for improving the process.  An… Read more »

Apr 8, 2024

Reminder: HA Rollback This Weekend

Reminder: HA Rollback This Weekend

Rescheduled from our original targeted date of March 17th, the high-availability rollback event will now be occurring this weekend.  The rollback process will begin Sunday, April 7th at 3:00 AM ET. During this time, there will be a period of approximately 60 to 90 minutes that will include an interruption to the following services: CU*BASE/GOLD,… Read more »

Apr 4, 2024

Reminder: HA Rollback This Weekend

Reminder: HA Rollback This Weekend

This is a reminder of the high-availability rollback event that will be occurring this weekend.  The rollback process will begin Sunday, March 17th at 3:00 AM ET. During this time, there will be a period of approximately 60 to 90 minutes that will include an interruption to the following services: CU*BASE/GOLD, CU*Talk audio response and… Read more »

Mar 14, 2024

Reminder: The Next HA Rollover is Coming March 10th – We Need You to Perform a Connectivity Test!

Reminder: The Next HA Rollover is Coming March 10th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center in Kentwood, MI to our high-availability (HA) data center in Yankton, SD.  The next HA rollover is scheduled for Sunday, March 10th. The rollover is scheduled to begin at 1:00 AM ET on Sunday, March 10th with the rollback… Read more »

Feb 27, 2024

Reminder: The Next HA Rollover is Coming March 10th – We Need You to Perform a Connectivity Test!

Reminder: The Next HA Rollover is Coming March 10th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center in Kentwood, MI to our high-availability (HA) data center in Yankton, SD.  The next HA rollover is scheduled for Sunday, March 10th. The rollover is scheduled to begin at 1:00 AM ET on Sunday, March 10th with the rollback… Read more »

Feb 27, 2024

Reminder: The Next HA Rollover is Coming March 10th – We Need You to Perform a Connectivity Test!

Reminder: The Next HA Rollover is Coming March 10th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center in Kentwood, MI to our high-availability (HA) data center in Yankton, SD.  The next HA rollover is scheduled for Sunday, March 10th. The rollover is scheduled to begin at 1:00 AM ET on Sunday, March 10th with the rollback… Read more »

Feb 21, 2024

The Next HA Rollover is Coming March 10th – We Need You to Perform a Connectivity Test!

The Next HA Rollover is Coming March 10th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  The next HA rollover is scheduled for Sunday, March 10th. This rollover will enable support teams to perform planned network maintenance at the primary production data center without disrupting core processing.  The rollover… Read more »

Feb 21, 2024

Get a Behind-the-Scenes Look at the HA Rollover Process!

Get a Behind-the-Scenes Look at the HA Rollover Process!

We’re getting ready to announce the dates for the CU*Answers Spring High-Availability (HA) Rollover exercise. This is your opportunity to learn what is happening behind the scenes as we prepare! The spring HA rollover will be special in that it will involve a planned power interruption at the primary data center to complete an upgrade… Read more »

Feb 2, 2024