Beginning Monday, July 29th, CU*Answers will be upgrading our internal phone systems to the Zoom Phone System. This upgrade is scheduled to begin at 11:30 AM ET. Zoom has informed us that all calls which are currently connected at 11:30 AM ET on that day will remain connected. Meanwhile, any new inbound calls placed after 11:30… Read more »
It’s time to upgrade IBM i Access (used for print sessions) to 1.1.9.4! Your IT staff can download the latest version and perform these upgrades today. Please note that this update is required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software. The updates will need to be applied to… Read more »
It’s time to upgrade IBM i Access (used for print sessions) to 1.1.9.4! Your IT staff can download the latest version and perform these upgrades today. Please note that this update is required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software. The updates will need to be applied to… Read more »
At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs. When you don’t know exactly who to contact, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »
Earlier this year, CU*Answers Network Services announced a temporary suspension of our deployment plans for IBM iAccess Upgrades. We have since performed the necessary adjustments to our plans – your credit union can begin downloading the latest version (1.1.9.4) as of today, Thursday, June 27th. Please note that this update is required for all CU*Answers clients,… Read more »
At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs. When you don’t know exactly who to contact, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »
Join us May 1st and 2nd for a two-day boot camp! This is an opportunity for your credit union IT members build their knowledge of core product deployment and support. Please note: seating for this event is limited – if you are interested in attending, we encourage you to sign up soon! One of our… Read more »
If your credit union requires assistance from CU*Answers Network Services, please note that Network Services categories are no longer accessible through AnswerBook. Instead, your credit union should reach out via ConnectWise with any requests directed to the Network Services team. Examples of common requests that can be submitted via ConnectWise include: Equipment troubleshooting/failure (workstations, printers,… Read more »
UPDATE FEB 1, 2024: An issue with the latest upgrade has been found. We have reached out to IBM for assistance and will provide additional details when we have determined a resolution for this issue. In the meantime, we recommend that clients not perform the IBM i Access upgrades until this issue has been resolved…. Read more »
At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs. When you don’t know exactly who to contact, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »
Don’t ignore the importance and value of electronic documents! Are you performing your Imaging Due Diligence? We strongly recommend that you review the PDF for Performing Due Diligence on Your Images and make sure that your credit union is minimizing its risks. Click the button below to view the PDF! Learn More
