In late July of this year, CU*Answers made a change to our internal phone system, as we moved over to the Zoom phone platform. Why replace CU*Talk? Because we consistently see over 700,000 minutes every month across our network – a clear sign that many members still rely on this method of communication. The new CU*Talk… Read more »
The following Client News item applies only to credit unions who received the associated email: CU*Answers recently received a notice from the IRS that there are names and tax ID numbers for some of our client credit unions which do not currently match IRS records. In order to avoid being charged penalties, we are asking your… Read more »
We have been informed by TruStage (formerly known as Loanliner) that they will be sunsetting their Loan Application Portal effective December 31st, 2025. Credit unions who currently partner with TruStage can expect to receive communications from TruStage on this decision soon, if they have not received an announcement already. If your credit union would like… Read more »
To enhance your experience at this year’s CEO Strategies event, the Mobile Technologies Team at CU*Answers has prepared an accompanying mobile app. This app gives you access to a live schedule of events, conference locations and points of interest in Salt Lake City, plus the ability to view and download digital copies of conference materials. Visit… Read more »
By acquiring the Mobile 7.0 Update, you will be seamlessly enrolled in our Annual Update Process, guaranteeing that you remain current with all forthcoming annual updates. If your credit union wishes to enable MFA, you will need to upgrade to Mobile 7.0. For more details on getting started with MFA, click here to view our digital… Read more »
Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers. Take a look at the courses we have coming up in November! Monday, November 4 3:30 PM – 4:30 PM ET Getting Started with Unique Data Management (UDM) Register for web conference … Read more »
We’re passing along information about an upcoming webinar that will be hosted Corporate One, where they will discuss the RTP® Network (The ClearingHouse). During this event, two members of the CU*BASE family – COPFCU and Notre Dame FCU – will share their experiences with immediate payments. Nicole Cooper, manager of the CU*Answers Cards & Payments… Read more »
![[The Pulse] HA Rollover Results Now Available](https://www.cuanswers.com/wp-content/uploads/The-Pulse-Disaster-Recovery-email-banner-7.21-300x121.png)
HA Rollover Results Now Available HA Rollover: September 15 – 22 Now available for your review is a summary of the recent CU*Answers HA (high availability) rollover event performed September 15th to September 22nd for the CU*BASE core processing environment. In this report, you will find details about the exercise, including challenges observed, lessons learned, and recommendations for… Read more »
Documentation Digest is your go-to knowledge base for questions relating to CU*BASE software, products and services from CU*Answers. This email series highlights resources that we think your credit union will find helpful, including Help topics, booklets, videos and more! Click on the links below for a deeper dive into each item, and don’t forget to share these… Read more »
For all 1Click Offer users in the network, Lender*VP would like to remind you of the following recommendations prior to sending out offers to members: Before you run your batch flood to your membership, it is important to run a test offer. This is done in a similar manner as defining your offer, but instead… Read more »
Designed especially for credit union education coordinators and trainers, the Conversations on Education series explores topics such as designing education plans, best practices for training new employees and keeping existing employee skills up to date, and how to take advantage of all resources available to better understand products and services. Learn more by clicking the button below! Learn More
Are you looking to bolster your lending portfolio but don’t have the time or resources to dedicate to it? You can hire the Lender*VP team to send out recurring 1Click campaigns for you! 1Click Offers are easy for your members, why not make them just as easy for your credit union too!
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Join us for the 10th annual AuditLink Conversations on Compliance event, hosted at the Sheraton Grand Rapids Airport Hotel in Grand Rapids, MI! This year’s event will take place on Wednesday, May 14th, from 9:00 AM to 3:30 PM ET. For more information and registration, please click the button below. Learn More
