Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. Watch the video below to hear Geoff’s insight on this week’s topics.
Two for Tuesday with CEO Geoff Johnson – 9/16/2025
In Case You Missed It – Early September 2025
Take a look back at some important topics from the first half of September 2025: Make the Most of Your Credit Union’s Initiatives with Strategic Release Management! Join Us for a Conversation on Online Member Experience! August Owner’s View Monthly Recap Learn All About AnswerBook with These 9 Videos! Learn All About Mortgage Servicing –… Read more »
Check Out the New Resources Featured in this Edition of Documentation Digest!
Documentation Digest is your go-to knowledge base for questions relating to CU*BASE software, products and services from CU*Answers. This email series highlights resources that we think your credit union will find helpful, including Help topics, booklets, videos and more! Click on the links below for a deeper dive into each item, and don’t forget to… Read more »
Need to Clean Up Your AnswerBook Contacts?
Has your credit union recently reviewed your current users in AnswerBook? Has your credit union ensured all contact information is up-to-date? To obtain a list of your current users in AnswerBook, click below and submit a request to our CSR team today. Click Here to Get Started Looking to give new users an overview of… Read more »
Review Your Patronage Dividend/Bonus Configurations with Help from Earnings Edge
Is your credit union offering Patronage/Bonus Dividends? Each year your credit union is profitable, you will have the option of allocating dividends to your owners. The CU*BASE Patronage Dividend/Bonus options allow you to reward members who benefit the credit union in proportion to their transactional behaviors with you. If you’d like to review your current… Read more »
Learn All About Mortgage Servicing – Join Our Upcoming Webinar!
Join the Lender*VP Team and the Xtend Mortgage Servicing Team for our upcoming webinar, as we highlight mortgage servicing solutions! We will discuss how our collaborative efforts can help relieve your credit union’s lending staff of ongoing duties related to the servicing of your mortgage portfolio. Our mortgage servicing solutions include the handling of your… Read more »
HA Rollover Event this Weekend – Updates to be Posted on Alerts Page
Don’t forget: this weekend, we will be testing our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center. The Rollover event is scheduled to begin at 3:00 AM ET on Sunday, September 14th. Once completed, CU*BASE core-processing will be provided from systems at the HA data center for… Read more »
Lender*VP Invites You to Learn About REPAY Payment Solutions
REPAY is an innovative, full-service payment technology and processing provider for credit unions. REPAY’s payment technology is intended to help credit unions increase member satisfaction and enhance their experience by offering a variety of secure payment services, including making loan payments from outside financial institutions while utilizing any credit/debit card. Check out our digital flyer for an… Read more »
Learn All About the New Auto Loan Application & Auto Loan Storefront
The Lender*VP and IRSC teams invite you to join us for one of our upcoming webinars, as we dive into the NEW online banking Auto Loan Application and Auto Loan Storefront! We will share details on new features and functionality, including: Customization options Gathering more co-applicant/joint info Ability to gather more information about the collateral More… Read more »
Reminder: New Bureau Servicing Fee for Equifax Clients Beginning 10/1/25
Attention all clients using Equifax for credit pulls (for primary and backup bureau): Starting October 1st, 2025, you will see a new Bureau Servicing Fee on your monthly invoice for $25/month. This fee is a result of increased costs that we incurred in our renewed agreement with Equifax. If you have any questions, please reach… Read more »
Conversations On…
A new way to interact with your CUSO and your peers. This new series will take traditional focus groups to a whole new level. Learn More
Standard Teller Techniques
During our Standard Teller Techniques course, we’ll take a detailed look at the functions available in the core which assist staff in delivering superior service to members using teller functions. This course uses service examples and tips that allow users to work with almost any member request without leaving the teller processing area. To learn more and begin your registration, please use the button below. Register Today
1Click Autopilot
Are you looking to bolster your lending portfolio but don’t have the time or resources to dedicate to it? You can hire the Lender*VP team to send out recurring 1Click campaigns for you! 1Click Offers are easy for your members, why not make them just as easy for your credit union too!
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