Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. Watch the video below to hear Geoff’s insight on this week’s topics.
Two for Tuesday with CEO Geoff Johnson – 01/16/2024
2024 Xtend Letter to Stockholders
ATTENTION XTEND STOCKHOLDERS Happy New Year from your CUSO, Xtend. We would like to take a moment to reflect on the many accomplishments from this past year. Attached to the accompanying email is a letter from CEO Liz Winninger, which explores these items in detail and provides a look at Xtend’s financials for the 2023… Read more »
Video of the Week: Exploring the Loan Queue
Exploring the Loan Queue Need a quick way to show your staff how they can access features available in the loan queue? Refer them to this video! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!
The Internet Retailer Support Center Invites You to Join a Conversation on Online Member Experience!
The Internet Retailer Support Center invites you to join us for a Conversation on Online Member Experience! Our upcoming webinar will focus on RDC Auto Enrollment within CU*BASE. We will discuss how credit unions are using RDC Auto Enrollment, configurations that they are using for approval, as well as how credit unions are obtaining reports. … Read more »
Your Credit Union Has Questions, Our Teams are Here to Help!
At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs. When you don’t know exactly who to contact, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »
Business Check Deposits Made Easy with CheckLogic Biz SSO
If your credit union has partnered with eDoc for their CheckLogic Biz offering and you have business members who use BizLink 247, your credit union can also offer business members a Single-Sign-On from BizLink 247 to the CheckLogic toolkit. With this solution, your business members can easily access the software to scan in checks for… Read more »
A Note from Xtend: Inclement Weather for 1/12 through 1/13
Attention Xtend clients: The Grand Rapids area is expecting inclement weather from Friday, 1/12 through Saturday, 1/13. This may affect the ability for some Xtend employees to commute to and from work. There are also a handful of clients who will be closed for precautionary reasons, which may lead to an increase in contact center… Read more »
Important Training for Changes Coming to the CU*BASE LOS in Late January
If your credit union has online credit cards, please be aware that payments will be calculated differently starting at the end of January 2024! At the end of January, we will be implementing a project that will change the way that incomplete loan applications are routed in CU*BASE, how online credit card payments are calculated,… Read more »
The Internet Retailer Support Center Invites You to Join a Conversation on Online Member Experience!
The Internet Retailer Support Center invites you to join us for a Conversation on Online Member Experience! Our upcoming webinar will focus on RDC Auto Enrollment within CU*BASE. We will discuss how credit unions are using RDC Auto Enrollment, configurations that they are using for approval, as well as how credit unions are obtaining reports. … Read more »
Recommendations from Lender*VP – Document Retention for Denied Applications
What is your credit union’s current retention plan for documents relating to denied applications? Lender*VP has recommendations for your credit union, as detailed below. Lender*VP recommends that any/all relevant documentation and information that is used to deny loan applications should be saved by your credit union for a period of at least 25 months. Relevant… Read more »
Conversations On…
A new way to interact with your CUSO and your peers. This new series will take traditional focus groups to a whole new level. Learn More
It’s Time to Par-Tee!
Are you planning to attend this year’s Michigan CU League Conference in Grand Rapids, MI? We’d like to invite you to the CU*Answers afterparty, hosted at Big Mini Putt Club! Attendance is FREE and there is no need to RSVP. Join us for food, drinks and fun! Click the button below to learn more. Learn More
Take Advantage of the NEW 1Click Autopilot Program!
With the 1Click Autopilot program, you can hire the Lender*VP team to process your 1Click offers for you! Let us do the query work and push out those offers into online banking on the date you specify with your chosen offer type! To learn more, click the button below. Learn More
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