AnswerBook is your go-to knowledge base for questions relating to CU*BASE software, products and services from CU*Answers. In this edition of AnswerBook Digest, we’re placing a spotlight on the following: How do I find an IP address for a member? Check out this NEW topic! (KB 5383) Can I add a beneficiary to a safe deposit box?… Read more »
Have You Taken Advantage of these Features in Mobile Manager? Your credit union can upload banners to market new loan promotions. Members can then click on these banners to begin the application process! Want to promote new products like PayAnyone* or Bill Pay? Add banners or ads on the home screen menu. Have an event… Read more »
The Automated Reports and Queries feature makes it fast and easy to run monthly reports, but remember: it’s not a “set it and forget it” kind of thing. Reports do run automatically but it’s still important to check the “All Reports” tab in CU*Spy to make sure they were produced as configured (and that someone… Read more »
Join Lender*VP for our upcoming Conversation On 1Click Loans! Learn from other credit unions in the network what it is that they love about 1Click Loans. Engage in discussions about what is working and what is not, explore credit union policies and procedures, and so much more! We invite you to bring your own policies… Read more »
We have been hard at work making updates to the Quarterly Contests for 2024, and we are finally ready to share them with you! Quarterly Contests are now supported by the data analysts on the CU*Answers Asterisk Intelligence Team. You can find them online now by going to the CU*Answers Marketing Store. QUARTER 1 –… Read more »
Check out these 9 videos to learn how your credit union can utilize various features of AnswerBook! Have new employees who are not familiar with AnswerBook? Click here to show them an overview video that discusses the benefits of using AnswerBook and details how questions are submitted and passed along to appropriate teams here at… Read more »
Don’t forget: tomorrow we will be performing a Rollover for It’s Me 247 online/mobile banking (OLB) environments, as well as BizLink 247 online banking for business. The Rollover event is scheduled to begin at 5:00 AM ET (2:00 AM PT) on Wednesday, December 6th, with the rollback scheduled for 6:00 AM ET (3:00 AM PT). … Read more »
Check out recent programming changes in the November 2023 edition of the Owner’s View Monthly Recap! Open the Owner’s View Monthly Recap The Owner’s View Monthly Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE and accompanying core-software products. Read previous editions of the Owner’s View Monthly… Read more »
Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. Watch the video below to hear Geoff’s insight on this week’s topics.
CU*BASE Release 23.12 Online and Site Four Release Date is December 10 Self-Processor Release Date is December 17 Documents 23.12 Release Summary 23.12 New and Updated Tool Summary Reminders GOLD Version Check Following the release, if someone logs into a workstation that is not at the proper version of GOLD or the JWalk Client, the… Read more »
A new way to interact with your CUSO and your peers. This new series will take traditional focus groups to a whole new level. Learn More
With the 1Click Autopilot program, you can hire the Lender*VP team to process your 1Click offers for you! Let us do the query work and push out those offers into online banking on the date you specify with your chosen offer type! To learn more, click the button below. Learn More
Are you looking to bolster your lending portfolio but don’t have the time or resources to dedicate to it? You can hire the Lender*VP team to send out recurring 1Click campaigns for you! 1Click Offers are easy for your members, why not make them just as easy for your credit union too!
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