Notice of MPLS Data Line Price Increases Many credit unions use MPLS lines to connect to CU*Answers for their data processing. CU*Answers has been notified by Lumen (formerly CenturyLink), the provider of our MPLS data network, that they will be passing along price increases on data lines that they receive from third party “last mile”… Read more »
A Note from Network Services: Netwrix Auditor Vulnerabilities
Netwrix has disclosed vulnerabilities to Netwrix Auditor and has released an updated version, version 10.5, to resolve these vulnerabilities. We urge clients using this platform to review their Netwrix Auditor version information and update to version 10.5 as soon as possible. Netwrix has indicated that there is no evidence that these vulnerabilities were disclosed to… Read more »
Two for Tuesday with CEO Geoff Johnson – 06/7/2022
Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. Watch the video below to hear Geoff’s insight on this week’s topics.
The AB_22.06 Analytics Booth Release Arrives June 19th
The Asterisk Intelligence Team is excited to present the AB_22.06 Analytics Booth Release, arriving to Analytics Booth subscribers on Sunday, June 19! This release features: Refreshed dashboard standards on FIVE more dashboards to upgrade charting and display 10 Year Trends and 3 Year Balance Comparison get a full facelift Plus, new multiple-select filtering options, updated… Read more »
Video of the Week: Loan File Action Codes
Loan File Action Codes Need a quick way to show your staff how they can access loan file action codes in CU*BASE? Refer them to this video, which has been viewed 1,205 times! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!
Communicate New Branch Locations, Holiday Hours and More with Mobile Alerts!
With Mobile Alerts as a self-service option, you can manage all the important communications for your mobile app users. Content for Mobile Alerts can include marketing promos, new branch locations, holiday hours, annual meeting dates and community events, to name a few. The Mobile Alerts option allows for recurring alerts – you can choose whether… Read more »
Pull Up a Seat for a Learning Café Session
Join us for this month’s Learning Café for a discussion on Abnormal Activity Monitoring. In response to growing trends of fraud, identity theft and elderly abuse, the FFIEC and CFPB are urging credit unions to identify and monitor high-risk activity amongst their member base. If they have not done so already, regulators will be asking… Read more »
Optics Data Zooms in on Member Engagement, Click-by-Click
With data collection for Online Banking Optics and Phone Optics, your credit union can have a more detailed analysis of your member base and the ways they are engaging with your organization. Best of all, these data collection options are FREE to activate for Data Warehouse users! Online Banking Optics Data Collection With Online Banking… Read more »
A Note From the Help Desk: Microsoft Windows Support Diagnostic Tool Vulnerability
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Microsoft Windows Support Diagnostic Tool Vulnerability What Is It? CU*Answers Network Services is tracking a recently announced security vulnerability when the Microsoft Windows Support Diagnostic tool is used to execute arbitrary code with the privileges from another application such as Microsoft Word. How Does It Work? The primary method… Read more »
Learn All About AnswerBook with These 9 Videos!
Check out these 9 videos to learn how your credit union can utilize various features of AnswerBook! Have new employees who are not familiar with AnswerBook? Click here to show them an overview video that discusses the benefits of using AnswerBook and details how questions are submitted and passed along to appropriate teams here at… Read more »