Xtend Shared Branching forms have a new home! All forms and Xtend Shared Branching Policies and Procedures are now found on the CU*BASE Alerts page. Forms on alerts page: Contact information for Xtend Shared Branching locations Large dollar value form (YOU MUST SEND VIA SECURE CHANNEL) Teller Correction Form Check hold flow chart Dispute form… Read more »
Open Positions Available on Xtend Shared Branching Committee
As of July 2023, there are open positions available with the Xtend Shared Branching Advisory Committee. If you would like to have the opportunity to sit on the Shared Branching Committee, please submit your resume and a cover letter to Kim Hall via email at kim@tricu.org, please include ‘Xtend SBC Resume’ in the subject line…. Read more »
Introducing Xtend’s Client Support Portal: Zendesk
To improve our client communication, experience, and overall service levels Xtend will be launching our new Client Support Portal via Zendesk. Xtend will migrate slowly in an effort to ensure our clients are best supported. Our bookkeeping team and clients began utilizing Zendesk for daily support at the end of April, and now Xtend is… Read more »
Nominations Period Closed – 2023 Xtend Election
Per our Board Member Handbook, this is the official notification that the period for receiving nominations to fill seats on the Xtend Board of Directors has closed as of March 31, 2023. Voting Electronically We will be offering an electronic voting option for the 2023 Xtend Board of Directors election, using the Simply Voting tool… Read more »
Xtend Network News Update
ATTENTION XTEND SHARED BRANCHING PARTNERS An Update from the Xtend Shared Branching Network Effective March 20th, 2023, Calcite Credit Union has merged into Alpena Alcona Area Credit Union. Please visit the Xtend Online Search portal to find a Shared Branch near you!
Xtend Event: There is still time to join our Xtend Shared Branching Roundtable!
Share your ideas and join the discussion at our upcoming Xtend Shared Branching Roundtable! This is a chance for you to engage with your peers and discuss any questions or concerns you might have about Xtend Shared Branching. The Xtend Shared Branching Network is a unique in that it is fully governed by your peers…. Read more »
Don’t Forget to Review Xtend’s 2023 Call to Nominations Materials
One of the greatest assets Xtend has to offer is that the people who lead our CUSO are the same people who own it and participate in it as partners. Our Board of Directors consists of a diverse group of dedicated credit union CEOs that provide focused leadership, as each member has a vested interest… Read more »
Now Available: Xtend’s 2022 ACH Audit Report
An ACH Audit of Compliance for Xtend, Inc. was performed November 21–22, 2022. This ACH annual audit was completed in compliance with ACH Operating Rules by The Clearing House Payments Authority, a Nacha Direct Member. A copy of the ACH audit report is available here for your convenience. If you have any questions, or if… Read more »
A Note from Xtend: Inclement Weather for 2/22 through 2/24
Attention Xtend clients: The Grand Rapids area is expecting inclement weather from Wednesday, 2/22 through Friday, 2/24. This may affect the ability for some Xtend employees to commute to and from work. There are also a handful of clients who will be closed for precautionary reasons, which may lead to an increase in contact center… Read more »
Don’t Forget to Review Xtend’s 2023 Call to Nominations Materials
One of the greatest assets Xtend has to offer is that the people who lead our CUSO are the same people who own it and participate in it as partners. Our Board of Directors consists of a diverse group of dedicated credit union CEOs that provide focused leadership, as each member has a vested interest… Read more »
AFG integration
The Auto Financial Group direct balloon lending integration with CU*BASE is live! AFG provides so many benefits to your credit union and your members alike. Explore this integration to see if it is the right fit for you!
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1Click Autopilot
Are you looking to bolster your lending portfolio but don’t have the time or resources to dedicate to it? You can hire the Lender*VP team to send out recurring 1Click campaigns for you! 1Click Offers are easy for your members, why not make them just as easy for your credit union too!
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Conversations On…
A new way to interact with your CUSO and your peers. This new series will take traditional focus groups to a whole new level. Learn More
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